Accessibility policy

Effective Date: 15 May 2025
Last Updated: 15 May 2025

1. Introduction

Ovumia Oy is committed to ensuring accessibility for all individuals, including those with disabilities. In compliance with the European Accessibility Act (EAA), we aim to provide an accessible experience to everyone who interacts with our services, whether online or in-person. This policy outlines our commitment to enhancing accessibility across our platforms and services.

2. Scope of the Policy

This policy applies to:

• Website & Digital Platforms
All pages, patient portals, and digital content provided by Ovumia Oy.

• Printed and Electronic Information
All communication materials, including forms, treatment plans, and patient instructions.

• Customer Service & Interaction
All channels of communication, including phone, email, in-person consultations, and support.

3. Our Commitment to Accessibility

Ovumia Oy is committed to ensuring that:

• Digital Accessibility
Our website, digital content, and online patient services are designed to be fully accessible, complying with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

• Alternative Formats
Upon request, we provide information in accessible formats such as large print, audio, braille, and easy-to-read text.

• Customer Service
Our staff is trained to communicate effectively with individuals with disabilities, ensuring all interactions are supportive and accessible.

• Feedback & Continuous Improvement
We welcome feedback and will continuously improve our accessibility measures based on input from our users.

4. How We Ensure Accessibility

To achieve compliance with the European Accessibility Act, we take the following steps:

• Regular Audits & Testing
Our website and digital platforms are regularly tested for accessibility and updated to meet current standards.

• User-Centered Design
New digital platforms or services are designed with accessibility in mind from the outset.

• Staff Training
We provide ongoing accessibility training to all employees to ensure that they can effectively assist individuals with disabilities.

• Clear Communication
We use plain language and offer communication support where needed.

5. Requests for Accessible Formats

We are happy to provide accessible versions of any content or documents. If you require an alternative format or need assistance, please contact us:

• Email: markkinointi@ovumia.fi
• Phone: 020 747 9314

We will respond to requests within 10 business days.

6. Feedback and Complaints

We are committed to continuously improving our accessibility. If you experience any barriers when using our services or have suggestions for improvement, please contact us:

• Email: markkinointi@ovumia.fi
• Phone: 020 747 9314

All feedback is reviewed, and we will take appropriate actions to address any concerns promptly.

7. Review & Updates

This Accessibility Policy will be reviewed annually to ensure it remains in line with the latest accessibility standards and legal requirements. Updates will be posted on our website as necessary.

Ovumia Oy is committed to fostering an inclusive environment and ensuring equal access to healthcare services for everyone. We believe that everyone, regardless of their ability, should have access to the highest quality care and support.

Contact Information

For any inquiries or assistance, please contact our Accessibility Team at:

• Email: markkinointi@ovumia.fi
• Phone: 020 747 9314